The Noble Dog Hotel Privacy Policy
Introduction
This Privacy Policy outlines The Noble Dog Hotel ("we", "our" or "the Company") practices with respect to information collected from users who access our website at www.thenobledoghotel.co.uk ("Site") or otherwise share personal information with us (collectively: "Users").
User Rights
Thank you for choosing The Noble Dog Hotel to look after your dog(s), this means you have placed a great deal of trust in us.
You share and allow us to use personal information in order for your pets to receive the care you require. Naturally you want this information to be kept private, as well as secure.
To reassure you that we take our responsibility very seriously, this Privacy Policy explains how we will use the personal information you give us. It explains your data protection rights, including how you can opt out of some uses of your personal information.
For full information on the General Data Protection Regulation (GDPR), please refer to this website: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
Policy last updated on 28th September 2019
Who we are
The Noble Dog Hotel looks after dogs in a home boarding environment when their owners are away on holiday or require dog day care.
What information we collect
On the registration form which is completed at an initial meeting to discuss requirements, we ask you to provide the following information that can be related directly to you:
> Name
> Address
> Email
> Mobile number
> Telephone number
> Emergency contact details
How we use your information
Your information is used by The Noble Dog Hotel to make contact with regards bookings or in emergencies when you are away. We also use your information to share important notices, such as temporary changes in hours, from time to time. Your information is not shared with any third parties.
How we store your information
The above information is stored on a secure PC and a hard copy in a locked cabinet. The information is also accessible on an encrypted work mobile. Only The Noble Dog Hotel can access your information. The mobile phone, PC and files are kept in safe places.
How long we keep your data for
We will keep your personal information and any data for as long as is necessary to continue providing you and your pet with the service, or until you ask us to delete or remove it. Mendip District Council requires me to keep personal information for 3 years after you have used my services.
Obtaining your information
You have the right to request the information you have provided at any time.
Control over your information
Under the General Data Protection Regulation, you have several important rights available to you for free. In summary, those include rights to:
• be informed about how your personal information is being used (hopefully this privacy policy explains it all)
• Access the personal information we hold about you
• Request that we transfer elements of your data to another service provider
• Request us to correct any mistakes in your information which we hold
• Request the erasure of personal information concerning you in certain situations
• Receive the personal information concerning you which you have provided to us, in a structured format
• Stop any direct marketing
• Object to processing of your personal data
For further information on each of these rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner Office (ICO) on individual’s rights under the General Data Protection Regulation.
Changes to the information
We regularly review and, where necessary, update our privacy information. If we plan to use personal data for a new purpose, we update our privacy information and communicate the changes to individuals before starting any new processing.
How to contact us
The GDPR controller at The Noble Dog Hotel is Diane Richardson Clarke, business owner. If you would like to get in touch regarding any of the above information or you have any concerns, please use the contact information provided below:
Email: diane@thenobledoghotel.co.uk
Telephone: 07762 321207
Address: please ask for our address if you would like to write to us.
If you would like The Noble Dog Hotel to stop contacting you or if you would like to manage your personal data, please get in touch with Diane Richardson Clarke (contact details above).
Many Thanks,
Diane Richardson
Business Owner - The Noble Dog Hotel
